Keolix

About our our partner partnership

Heads up: our partner is one of our trusted affiliate partners. When you buy their products on The Home Crafters website, your order is processed, packed, and shipped directly by our partner.

What that means for your order

• Fulfilment: Your parcel is shipped by our partner from their warehouse.
• Delivery: Timings and packaging may differ from our in-store items.
• Mixed baskets: If you add other items from The Home Crafters, they may arrive in separate parcels.
• Click & Collect: Not available for affiliate items, though you can choose delivery to our store and collect your entire order together (lead time will be extended).
• Discounts & loyalty: Discount codes and loyalty points may not apply to affiliate items unless stated on the product page.
• Returns & aftercare: Returns and after-sales support for these items are handled by our partner (we’re happy to help coordinate if needed).
• Order updates: You’ll receive shipping/tracking updates for our partner items directly from them.

Questions or need a hand? Contact us first and we’ll help liaise with our partner to get things sorted quickly.