Refund policy

We want you to be completely happy with your order – but we understand that sometimes things just don’t work out.

 

💌 Unwanted Items

If you’ve changed your mind about a product, you have 15 days from the date you receive it to let us know you’d like to return it. Items must be unused, in their original packaging, and in the same condition you received them.

 

⚠️ Non-Returnable Items

Due to the nature of our product range, the following items can’t be returned:

  • Cut-to-size, made-to-order, or personalised products

  • Sale or clearance items

  • Digital/downloadable content

  • Gift cards or e-vouchers

  • Books, patterns, or kits that show signs of use

  • Non-stocked pre-orders or special orders (unless faulty)

  • Health & hygiene items (e.g., face masks or earrings)

  • Perishables like food or magazines

If you’re not sure whether your item qualifies, just drop us an email before sending it back.

 

🔁 How to Arrange a Return

Before sending anything back to us, please email us at returns@homecrafters.co.uk with your order number and the reason for return. We'll guide you from there.

  • You are responsible for return postage.

  • We recommend using a tracked service with insurance for items over £20.

  • Original shipping costs are non-refundable unless the item is faulty.

💸 Refunds

Once we receive and inspect your return, we’ll email you to confirm. If approved, your refund will be issued to your original payment method within 3 working days.

 

⏳ Late or Missing Refunds?

Still waiting on your refund? Here’s what to do:

  1. Double-check your bank account or payment method.

  2. Contact your bank or card provider – sometimes refunds take a few working days to appear.

  3. Some payment methods can take a little longer to process refunds, which is unfortunately beyond our control.

  4. If you need further assistance we are happy to help.

🔄 Exchanges

We’ll happily replace items if they arrive damaged or faulty – just email us with a photo and your order details and we'll let you know what to do from there.

 

🎁 Gifts

If your item was marked as a gift and shipped directly to you, you’ll receive store credit for the return value. If the gift was sent to the giver first, the refund will go back to them.

 

📦 Pre-Orders

You can cancel a pre-order before it’s shipped, but a 20% restocking/admin fee may apply. Once dispatched, standard return terms apply.

 

📬 Subscription Boxes

You can manage or cancel subscriptions any time via your order confirmation links. Some plans auto-renew – so just let us know before your next box is packed if you’d like to pause or stop.