Stay Cool Ice Cream Mug.

Shipping & Returns Information

We strive to process and ship all orders within 1-3 business days. Delivery times may vary depending on your location:

• UK: 2-5 business days
• International: 7-14 business days (please note that international orders may be subject to delays due to customs processing)

Tracking:
For orders with tracking, please utilize the tracking number provided in your shipping confirmation email to monitor the progress of your package.

Refund & Return Policy:
We prioritize customer satisfaction and aim to provide a seamless return and refund process. Please contact us if you encounter any issues or have questions.

Damaged or Incorrect Items:
If your item arrives damaged or you receive the incorrect item, kindly email us within 7 days of receipt with a photograph of the issue. We will promptly send a replacement or offer a refund.

Lost Packages:
For international shipping orders, we offer a replacement or refund within 30 days if the package is not received within the specified timeframe. For UK shipping orders, the deadline is 14 days. Please provide your order details and tracking number to initiate the return process.

Refunds:
Refunds can only be processed to the original payment method. In cases of delayed shipments, we will issue a refund once the item is returned to us.

Returns:
We accept returns on non-personalized items within 14 days of delivery. Please return the item in its original condition and packaging. The buyer is responsible for return shipping costs unless the item was damaged or incorrect.

Contact Us:
Do not hesitate to contact us if you have any inquiries or concerns. We are dedicated to providing exceptional customer service.

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